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Improving customer practices

While Musescore seems a decent product, however their customer services approach is extremely rigid and unfair. I had taken a one year Pro membership an year ago, however couldn't use the account much and almost forgot about it. I realized few days ago that I have been charged for another year due to some apparent default auto-renewal option which I wasn't aware of. When I contacted about the issue, I was pointed towards some T&Cs hidden somewhere in the contract when you sign up for the membership and was refused the payment. 

When I cancelled the account the system allowed it without any issues. So essentially I have paid for services which I have no access to. 

I haven't come across any reputed business that would extract money from unwilling customers for services they are not using in this manner. 

The folks behind Musescore need to think about this if they really want to build some respect for themselves in the long run. 

New Piano Roll Feature on the musescore.com

Today marks the release of MuseScore Piano Roll. Piano Roll is a popular and convenient method to display piano notation in a way that not only simplifies learning a new piece for novice musicians who lack a teacher, it also beautifully visualizes each score.


(Video captured from https://musescore.com/classicman/scores/33715 )

Give it a try by simply clicking on the Piano Roll icon now available on all solo piano scores. Be sure to tell us what you think in Improving MuseScore.com!



All of these improvements are designed to not only make MuseScore.com the most valuable resource online for sharing and discovering great musical works but for learning them as well.

We hope you’ll be as excited about this new feature as we were to create it for you, and as always we look forward to your feedback.

This is just the first of an exciting series of updates and releases for MuseScore PianoRoll; we're already hard at work on improving the experience!

Can’t Log In and Page Not Found

Sometimes when I try and log in, it doesn’t work, my username and password is correct and everything, but the ‘log in’ button is grey instead of blue so I can’t log in. I try closing the tab and re opening the website but it doesn’t work.

Also, when I search up a song, sometimes it says that the page is not found and when I try refreshing or going back it still says that the page is not found. I know that the song definitely exists as I have searched it up before. Closing and reopening the tab also doesn’t work.

Can’t edit discussions with my iPhone

I’ve never been able to do this on my phone, but it’s gotten to the point where I’m irritated with it.
Is it just a glitch? Because whenever I hit the “edit” to edit a discussion I made, nothing happens. Just, nothing happens at all. I can do it just fine on my computer, but with my phone, it just does nothing. If it’s just like that for phones, can we please be able to edit discussions with a phone?

FINISH LINE (CHALLENGE ENDS ON THE 20th!)

ALL 12 COMPETITORS ENTER HERE WHEN FINISHED: 
Reply with "finished" or "done" once you've finished your score! And Jay or I will give you the permission to post your score here! Please only post the score you made for this group. If you have finished early, go ahead and check in here and post your score! Looking forward to it! Today the challenge will end and Jay and I will look at your scores!