Improving customer practices

Feb 21, 2019

While Musescore seems a decent product, however their customer services approach is extremely rigid and unfair. I had taken a one year Pro membership an year ago, however couldn't use the account much and almost forgot about it. I realized few days ago that I have been charged for another year due to some apparent default auto-renewal option which I wasn't aware of. When I contacted about the issue, I was pointed towards some T&Cs hidden somewhere in the contract when you sign up for the membership and was refused the payment. 

When I cancelled the account the system allowed it without any issues. So essentially I have paid for services which I have no access to. 

I haven't come across any reputed business that would extract money from unwilling customers for services they are not using in this manner. 

The folks behind Musescore need to think about this if they really want to build some respect for themselves in the long run. 


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